Frequently Asked Questions

How do I become a High Street Host?

Head to our Trunk Shows page to find out how you can host a private trunk show in your home, a corporate trunk show at your business, or a studio trunk show at your gym! There are lots of great perks!

Orders & Shipping

Order Changes & Cancellations

Once you have placed your order, you are unable to make changes to this order. If you would like to cancel the order, please email customersupport@highstreetsporte.com and we will do our best to assist you.

Once an order has been processed and shipped, unfortunately there is nothing we can do until you place a return.

Shipping

Can I update my shipping address?

Once an order has been placed, you cannot adjust your shipping address in your account. Please email customersupport@highstreetsporte.com and put "URGENT Address Change" in the title as soon as possible and we will do our best to make the change.

Why haven't I received my entire order?

It's possible you ordered something that was sold-out and placed on pre-order. Please give us 10 business days to get that item to you.

It's also possible that you ordered a custom item alongside stock items. Custom items will ship separately due to the time it takes to create them.

How much is shipping?

Standard (5-10 business days) $5, or free for orders over $150

2 Day Express (2 business days) is $22

Overnight (1 business day) is $50

When will my order be shipped?

Standard shipping orders will be processed in 1-2 business days. Expedited orders will be processed within 1 business day.

How can I track my order?

A track number will be emailed to you and will link to the specific shipping provider and to your package. You can also find this in your account under My Orders.

How long will shipping take?

We are located in Atlanta, GA. 

Standard (5-10 business days)

2 Day Express (2 business days) 

Overnight (1 business day)

Do you ship to military addresses?

Yep! Thank you for your or your family's service!

Do you ship internationally?

We are working on it!

RETURNS

Return/Exhange Policy

Please find it here: https://highstreetsporte.com/policies/refund-policy

How do I return something?

Please email returns@highstreetsporte.com to receive your return authorization!

SALES & PROMOTIONS

I forgot to use my promocode, can I still use it?

Please contact customersupport@highstreetsporte.com for assistance within 24 hours of your purchase! Please allow for 3-5 business days for the credit to hit your account.

My items went on sale after I bought them, will you credit me the difference?

We can credit the difference if your items went on sale within 48 hours of purchase. Please email customersupport@highstreetsporte.com for assistance.

PRESS

Can stylists pull for movies & tv wardrobe?

Yes, we will need to go through our studio pull agreement and credit card authorization. The return policy applies for studio/movie pulls, as well. Please be familiar with it prior to contacting us. Any items not returned or returned damaged/used will be charged to the card on file.

Media Inquires

Please email donna@highstreetsporte.com for all press and media inquiries.